We care about each of our members and want you to be 100% satisfied with your Echo Jockey experience. In the rare event you are not satisfied, Echo Jockey will issue a refund either 1) in-full of the most-recent charge or 2) pro-rata of unused time already paid for, for any of the following scenarios:
- Your profile incurred a total system error or data corruption that permanently prevents you from completing your account after being charged for more than 72-hours.
- Any systematic errors occurred that result in duplicate charges or incorrect charge amounts.
- You are dissatisfied with the service within the first 21 days of signup and have not run afoul of any of the exceptions listed below that would make you ineligible for a refund.
Note: To receive a refund, either in-full or partial, you must contact us at [email protected]. If you do not email us and instead utilize the automated billing cancellation system within the website as detailed below, no refund will be granted. All refund decisions, refund amounts, and refund scenarios are at the sole discretion of Echo Jockey staff.
Refunds will not be issued for any reason determined at the sole discretion of Echo Jockey staff, which includes, but is not limited to, any of the following scenarios:
- If you’ve engaged with a significant number of other Echo Jockey members, as determined by Echo Jockey staff, or have loaded and displayed a significant number of profiles, then request a refund. This is considered scraping; no refund shall be granted.
- Refunds requested due to any brief system outage or data partner outage that incurs temporary site downtime.
- Refunds requested due to any loss of data due to unforeseeable network or infrastructure failures.
- If Echo Jockey staff is receiving abuse reports about you from other Echo Jockey members, you may be removed from the Echo Jockey platform. At that point, any partial refund amount will be at the sole discretion of Echo Jockey staff.
WHICH MEANS
To initiate a refund contact the staff at Echo Jockey. We will review your account, make sure you have not violated any of the terms laid out here, and will issue a refund accordingly if applicable.
